Origin and warranties
Everything you need to know before ordering from DAMDAM: where our appliances come from, what the warranty covers, and how payment and delivery work.
Where our products come from
Nos appareils proviennent d'un vaste réseau de grossistes avec lesquels nous avons des accords commerciaux. C'est ce réseau qui nous permet d'acheter par lots, à des prix d'usine, et de vous les répercuter directement, et c'est la première raison de l'écart avec les prix que vous voyez ailleurs. Tous nos appareils sont neufs, sous scellé, dans leur emballage d'origine, avec l'ensemble des accessoires prévus par le fabricant. Chaque commande est livrée avec une facture DAMDAM Électroménager mentionnant la référence du produit : c'est votre preuve d'achat pour la garantie légale de conformité de 2 ans, que nous assurons nous-mêmes. Nous expédions depuis notre entrepôt, sans intermédiaire, partout en France en 3 à 7 jours ouvrés, et vous suivez chaque étape en temps réel grâce au numéro de suivi de votre commande.
Our warranties
Questions before buying
Will I receive an invoice?
Yes, always. A DAMDAM ELECTROMENAGER invoice (SIRET 930 300 264 00015) comes with every order and is sent by email. It serves as proof of purchase for the warranty.
How does the warranty work?
You benefit from the 2-year legal guarantee of conformity, provided by DAMDAM. If there is a fault, contact us (chat, phone or email): we arrange repair, replacement or a refund, in line with consumer law.
Can I get a refund if I change my mind?
Yes. You have 30 days after delivery to change your mind, without giving a reason (14 legal days + 16 days offered by DAMDAM). Returns are at our expense: we arrange collection or send you a label. The product must be complete and in good condition; full refund by bank transfer within 14 days of receiving the return.
How does payment work?
By secure bank transfer: you receive our bank details (IBAN) and a unique reference after ordering. No card details are shared on the website.
When will I receive my order?
Your order is prepared as soon as your transfer arrives and delivered by our own delivery service: 3 to 7 working days in France, 7 to 10 working days to Belgium, Germany, Italy and the United Kingdom. You receive a tracking number by email and can follow every step (preparation, departure, on the way, delivered) in real time from the Tracking page.
Do you deliver outside France?
Yes: to Belgium, Germany and Italy with free delivery, and to the United Kingdom with delivery priced by weight and prices excluding VAT. Costs and lead times for your country are shown at checkout, before you confirm.
Can I talk to someone before buying?
Of course: our adviser answers by chat on the website, or by email at [email protected]. You can also request a call back from the adviser page.
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DAMDAM ELECTROMENAGER is an independent retailer. The brands mentioned belong to their respective owners; DAMDAM is not affiliated with any of them.