Terms and conditions of sale

This English version is provided for information only. In the event of any discrepancy, the French version prevails. Last updated: 8 September 2026 ARTICLE 1: PURPOSE AND SCOPE These General Terms and Conditions of Sale (T&Cs) govern sales concluded on the website with DAMDAM ELECTROMENAGER (SAS (French simplified joint-stock company), SIRET 930 300 264 00015), hereinafter "the Seller". Placing an order implies unreserved acceptance of these T&Cs. ARTICLE 2: PRODUCTS The products offered are household appliances and high-tech products, new or refurbished according to the condition stated on each product page. Photographs and descriptions are provided for information and as faithfully as possible. ARTICLE 3: PRICES Prices are shown in euros (€), including all taxes (incl. VAT), except for deliveries to the United Kingdom (see Article 6). The Seller reserves the right to change its prices at any time; products are invoiced on the basis of the prices in force when the order is confirmed. ARTICLE 4: ORDER The customer confirms the order after checking the contents of the basket and entering the delivery details. The sale is considered final after confirmation and receipt of payment. ARTICLE 5: PAYMENT BY BANK TRANSFER Payment is made exclusively by bank transfer. After the order is confirmed, the bank details (IBAN/BIC) and the reference to use are sent to the customer by email and shown on the confirmation page. The order is prepared and shipped as soon as the transfer is actually received in the Seller's account. If payment is not received, the order may be cancelled and the items put back on sale. ARTICLE 6: DELIVERY Products are delivered to the address given by the customer when ordering, by the Seller's delivery service, in mainland France, Monaco, Belgium, Germany, Italy and the United Kingdom, within 3 to 7 working days in mainland France and Monaco, and within 7 to 10 working days in Belgium, Germany, Italy and the United Kingdom, from receipt of payment. For the United Kingdom, prices are invoiced excluding French VAT (export, Article 262 I of the French General Tax Code), delivery costs are calculated according to the weight of the order and shown before it is confirmed, and the order must reach €200 excluding tax; UK VAT, customs clearance fees and any import duties are payable by the customer on delivery. Deliveries to other countries are subject to a prior quote. Each order has a tracking number and delivery tracking is available online at any time. In the event of an abnormal delay, the customer is invited to contact [email protected]. ARTICLE 7: RIGHT OF WITHDRAWAL Beyond the legal period of fourteen (14) days (Articles L.221-18 et seq. of the French Consumer Code), the Seller grants the customer thirty (30) days from receipt to change their mind, without having to give a reason, with return costs paid by the Seller. The terms are detailed on our "Right of withdrawal" page. ARTICLE 8: LEGAL WARRANTIES All products benefit from the legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). In the event of a defect, the customer may obtain repair or replacement of the product, then, where applicable, a refund, under the conditions provided for by law. To make a warranty claim, contact [email protected]. ARTICLE 9: AFTER-SALES SERVICE The Seller carries out repair and advisory work on household appliances. For any after-sales, diagnosis or repair request, write to [email protected]. ARTICLE 10: LIABILITY The Seller cannot be held liable for damage resulting from misuse of the product or from force majeure. ARTICLE 11: MEDIATION AND DISPUTES In the event of a dispute, the customer should first contact customer service at [email protected]. If no amicable solution is found, they may use a consumer mediator free of charge. These T&Cs are governed by French law.